Mari, Internal Audit
Discover Career Paths
We have hundreds of paths to success...
Which one will you choose?
Insurance sales are our primary business, but we’re not just about agency careers (although if that’s what you’re looking for, by all means check us out!). As in any large company, it takes a wide variety of skills and disciplines to keep American Family Insurance running smoothly.
Hundreds of different job titles at American Family Insurance offer an amazing variety of career options. And because we promote from within through our job posting program, you’ll find many opportunities to grow, learn, and advance once you’re here!
Choose from the following areas to learn more:
If you’re not yet at the point in your life when you’re ready to launch into a career, you may want to look into Internships at American Family Insurance. When you are ready to take that first step down the career path, get the scoop on our Recruiting Events around the country (and if you’re in college, find out if we’ll be coming to your campus in the near future).
Have questions? Need assistance? Contact HR! Send us an email message or call us at 1-877-778-7837.
Michelle,
Loss Reserving
Actuarial
Are you Considering a Career as an Actuary?
If so, American Family Insurance may be the place for you! Our actuaries play a key role in the operations of our company, through their ability to solve problems, analyze data and communicate effectively.
What Exactly is an Actuary?
You may not be familiar with the term "Actuary" (there are only about 20,000 actuaries total in all of North America!) but their expertise is very important to anyone who owns insurance policies.
The work of actuaries is essential to the insurance industry. Simply stated, they identify how much to charge policyholders for insurance premiums by calculating the costs of accepting risk (in other words, how much an insurance company can anticipate paying in claims). Actuaries also assist in the design of new insurance products and help ensure our company is financially stable and solvent.
If you’re considering a career as an actuary, you’ll need a strong knowledge of math – calculus and statistics – as well as strong computer, analytical and problem-solving skills. You’ll also need an undergraduate degree in Actuarial Science, Math or a related degree like Risk Management, Statistics or Computer Science. Actuaries also complete a series of exams administered by the Casualty Actuarial Society or the Society of Actuaries during their careers.
Incidentally, the Jobs Rated Almanac has consistently rated the actuarial profession as one of the best jobs in the United States!
Intrigued?
Learn more about:
Visit Search Jobs & Apply and submit your resumé.
Michelle,
Loss Reserving
Actuarial Careers
At American Family Insurance, actuaries work primarily in two separate areas:
- Property/Casualty
- Life/Health
Property/Casualty
Approximately 60 employees work in our Property/Casualty Division.
Position Titles:
- Vice President, Actuarial
- Actuarial Director
- Actuarial Services Director
- Managing Actuary
- Staff Actuary
- Assistant Actuary
- Senior Actuarial Analyst
- Senior Pricing Analyst
- Competitive Pricing Research Analyst
- Senior Competitive Pricing Research Analyst
- Actuarial Analyst
- Senior Rate Technician
- Rate Technician
- Commercial Lines Specialist
Description - Property/Casualty Actuarial Analyst
Our Actuarial Analysts work with Commercial, Homeowners, Auto or Specialty lines of insurance or research. While the lines of insurance may differ, the general job responsibilities are quite similar. Primary responsibilities include:
Retrieving and adjusting loss and premium experience data, which is then used to review the overall adequacy of our current rate levels.
Reviewing experience that allows us to assess the reasonableness of variations in rates related to differences in the risk characteristics of our policyholders (e.g., type of car or home).
Based on these reviews, rates are revised and analysts prepare supporting information about the revisions that must be filed with state regulatory agencies. Actuarial also works closely with our Information Services division to install the new rates on our computer rating systems.
Occasional special projects allow analysts to work closely with experienced actuaries as well as other Company divisions, such as Underwriting, Marketing or Information Services.
Strong skills in analysis, problem solving, oral communications, writing, organization and planning are required. Experience with Windows-based PC and mainframe computer applications is desired.
Requirements
We ask for a degree in Actuarial Science, Math or a related field such as Risk Management, Statistics or Computer Science. Successful completion of at least one Casualty Actuarial Society (CAS) exam is preferred (for example, CAS exam 1 or 2, etc.). Any CAS exam, including any of the first four exams that are jointly sponsored by the Society of Actuaries is acceptable.
Life/Health
Approximately 17 employees work in our Life/Health Actuarial Department.
Position Titles:
- Chief Actuary - Life/Health
- Managing Actuary
- Staff Actuary
- Assistant Actuary
- Sr. Actuarial Analyst
- Actuarial Analyst
- Sr. Actuarial Specialist
- Actuarial Specialist
- Rate Technician
Description - Life/Health Actuarial Analyst
Actuaries who work with our life insurance products assist with pricing and product development, valuation, asset liability management (ALM), developing the profit and growth plan and experience studies.
Actuaries who work with our health insurance product assist with the pricing and product development of individual health products, and profitand growth plan development.
Our actuaries often work closely with other external actuaries (e.g., actuarial consultants), as well as with other areas of the company, such as Information Services, Product Design, Life Operations - including Underwriting, Business Systems, Broker/Dealer, Investments, Marketing, Legal and Compliance.
Strong skills in analysis, problem solving, information gathering, customer focus, verbal communications, writing, organization and planning are required. Experience with Windows-based PC and mainframe computer applications is desired.
Requirements
We ask for a degree in actuarial science, math, statistics, economics or a related field such as risk management. General knowledge of life insurance and annuity products or health insurance is also required, as are a background in computer concepts (both mainframe and/or PC) and skill in the use of word processing and spreadsheet software packages. Successful completion of at least one Society of Actuaries exam is preferred.
Learn more about:
Visit Search Jobs & Apply and submit your resumé.
Actuarial Internship
Michelle,
Loss Reserving
American Family Insurance offers actuarial internships in two separate areas:
- Property/Casualty
- Life/Health
Property/Casualty
Opportunity
Give your career a jump start with an internship with the American Family Insurance Property/Casualty Actuarial Division.
Description
The American Family Insurance property/casualty actuarial summer internship program is designed to involve the student in a variety of actuarial activities, including assistance in modeling projects and development of rate indications. These activities will provide the student with valuable experience in the type of work they could be involved with in their future career.
Expectations
American Family is able to provide flexibility in scheduling. However, interns are expected to commit to a regular work schedule that allows sufficient time on the job in order for the program to be successful.
Requirements
- Pursuit of a bachelor's degree in Actuarial Science, Math or a related field such as Risk Management, Statistics or Computer Science.
- Successful completion of at least one of the Actuarial exams is desired.
- The candidate should be at least in their second year of school at a University.
Intrigued? Here's how to apply…
Visit Search Jobs & Apply and submit your resumé. For further details, please email: dbinder@amfam.com.
Life/Health
Opportunity
Give your career potential a competitive edge! Consider enhancing your education through an internship with the American Family Insurance Life/Health Actuarial Department.
Description
The American Family Insurance life/health summer actuarial internship program is designed to involve the student in some of the major areas of actuarial science, including pricing, valuation and model building. Depending on our needs, you could be involved in working on life and/or health projects. This program will provide an opportunity to be involved with the type of work life and health actuaries do throughout their career.
Expectations
American Family Insurance is able to provide flexibility in scheduling. However, interns are expected to commit to a regular work schedule that allows sufficient time on the job in order for the program to be successful.
Requirements
- Pursuit of a bachelor's degree in Actuarial Science, Math or a related field such as Risk Management or Statistics.
- The candidate must be taking or have taken courses in Interest Theory and/or Actuarial Mathematics.
- The candidate should be at least in their second year of school at a University.
- The candidate should have experience with Microsoft Office and programming languages such as Visual Basic.
Intrigued? Here's how to apply…
Visit Search Jobs & Apply and submit your resumé. For further details, email: dbinder@amfam.com.
Actuarial Student Study Program
American Family Insurance offers a comprehensive exam study program for its actuarial employees. Up to 130 hours of company-paid study time is provided for each full exam taken.
Eligibility
Full-time and part-time actuaries who maintain acceptable performance are eligible to participate in the Actuarial Student Study Program. Study hours, exam compensation and education recognition bonuses are pro-rated for regular part-time employees based on number of hours worked.
Program Expenses
American Family Insurance covers all exam-related expenses, including study materials and fees, as well as payment of travel expenses to attend exam preparation seminars.
Exam Compensation
Compensation is awarded to employees who successfully pass an examination.
Learn more about:
Visit Search Jobs & Apply and submit your resumé.
Cheryl, Claims
Claims
American Family’s strong reputation was built on outstanding customer service. Our goal is simple…to deliver the best customer experience in the insurance industry…one customer at a time.
We’re committed to delivering fast, fair, friendly customer service. After all, our claim professionals have the responsibility to deliver on the promise our company has made – to be there when our customers have suffered a loss. To do that successfully, American Family claims professionals must be customer-focused and service-oriented. They must demonstrate compassion, knowledge and professionalism in every interaction with a customer.
Our Claims division is our largest division – over 3,000 employees! Getting them off to a great start is very important to us, so American Family Insurance supports its claims employees with state-of-the-art training programs called Excel.
Sound Interesting? Learn more about a career in claims:
- Review our Excel Training Program
- Check out brief Claims Job Descriptions
- Amfam People
Visit Search Jobs & Apply and submit your resumé.
Pete, Claims
Claims Job Descriptions
An effective claim professional needs to be many things: detail oriented, a strong communicator, a good listener, tactful and even a bit of a diplomat at times. It's a demanding job, but also rewarding because it gets at the heart of what insurance is all about being there for people in a time of need. Here is an overview of the various types of claim positions at American Family:
Claim Customer Care Center
Claim representatives in the Claim Customer Care Centers (CCCC) will provide efficient and professional customer-centric interaction. The claims handled in the CCCC will be those that can be closed with minimal or no follow-up needed. Positions in the CCCC are:
- Associate Claim Representative
- Claim Representative
- Senior Claim Representative
Claim professionals in the CCCC specialize in one of two lines of insurance:
- Property - This type of insurance provides financial protection for the loss of or damage to real and personal property.
- Auto - This type of insurance provides financial protection for property damage to a vehicle under the "collision insurance" and "comprehensive insurance" sections of a policy.
Claim Office & Field Positions
Many of our claims positions are based in an office setting. Others are in the field, interacting face-to-face with our customers. Whether you work in an office or in the field, you’ll specialize in one of several lines of insurance:
- Property - This type of insurance provides financial protection for the loss of or damage to real and personal property.
- Physical Damage - This type of insurance provides financial protection for property damage to a vehicle under the "collision insurance" and "comprehensive insurance" sections of a policy.
- Casualty - This type of insurance provides financial protection for losses caused by injury to others or damage to the property of others.
- Business, Farm & Ranch – This type of insurance provides financial protection that might occur in association with the operation of a business, farm or ranch.
- Worker’s Compensation – This type of coverage provides financial protection to employees who are injured at their place of employment.
Many of our claim professionals begin their careers at the associate level by learning investigation and settlement techniques and how to appropriately record and document information critical to the claim. They also learn to analyze and estimate losses and gain an understanding of corporate procedures and philosophies.
Providing good customer service and demonstrating positive performance have their rewards - including potential for growth and advancement. If you have big plans for your future, there are several positions you may advance to at American Family.
Positions in operations outside of the Claim Customer Care Centers are:
Auto/Property/Commercial/Workers Compensation
- Associate Adjuster
- Claim Adjuster
- Senior Claim Adjuster
We should also note that if your background meets the knowledge and skill requirements for a position requiring more experience, you may be selected for one of those positions without starting out at the entry level.
Learn more about a career in Claims:
- Review our Excel Training Program
- See first hand what Amfam people are like
Claims
American Family Insurance's Excel Training Program is a comprehensive course that combines multimedia training tools with "hands on" classroom exercises. The program is designed to be flexible enough to address the training needs of new employees with no prior claims experience as well as those who bring a wealth of claims-handling knowledge.
Program Basics
ExcelWeb
This two-week program takes place in the local office. The manager, employee and the Claim Education staff will facilitate the activities via the Web for this period. The topics covered will focus on Customer Service, Phone Skills, Introductory PC, Mainframe training, Introductory Policy and Corporate Claim Philosophy and Guidelines. Quizzes and practice exercises help the trainee assess his or her progress. This education provides an introduction to the basics of claims handling.
Excel Development
The second phase of education begins at week three of employment at our National Headquarters in Madison, WI. The information learned during ExcelWeb will be applied in a controlled classroom setting. Casualty, Property and Physical Damage Reps with prior estimating experience will remain in Madison for two weeks during this module. PDR's without prior experience will remain in Madison an additional week.
Molly, Sales
Excel Application
Since each employee enters and completes the program with a different level of experience, the length of the Application Module will vary by individual and takes place at the local office. The Application Module begins with an assessment of the information learned during the Development Module. The assessment provides valuable information to the employee and manager as to what areas have been mastered and what areas need to be further reviewed. During the Application Module, on-the-job experience will be blended with knowledge regarding state-specific and local office-specific topics.
Medical Training Track (Casualty Reps Only)
Casualty Reps are required to complete the medical training track just prior to handling bodily injury or medical expense claims. The timing of this training varies by office but is typically three to six months after completion of Excel. The medical training track consists of Diagnosis Whiplash Module and training on the Colossus system. The medical training track is one week in length and takes place at the National Headquarters in Madison, WI.
Once you complete the classroom training, you continue to receive support and instruction from claim professionals at your office location. This is where you will be introduced to the day-to-day environment of an American Family Claim Office. You won't be left on your own - but will instead be able to take advantage of constant interaction with other American Family claims experts as you learn all the "ins and outs" of handling claims in a real-world setting.
Learn more about a career in Claims:
- Check out a brief Claims Job Description
- See first hand what Amfam people are like
Visit Search Jobs & Apply to submit your resumé.
Education
American Family Insurance Invests in Continuous Learning
American Family Insurance believes in the power of education to enhance the value of our own products and services and encourages continuous learning throughout our employees’ and agents’ careers.
Every employee and agent—regardless of position or location—has the opportunity to participate in educational opportunities offered by the Education Division.
Educational Opportunities are Endless at American Family Insurance
The Education Division offers an array of educational programming in a variety of formats, including instructor-led/classroom, self-study or online opportunities. Our programs help students discover and enhance their skills relating to people and communication, organization, project management, administration, technology and management.
The Education Division also manages the following opportunities for employees:
- Insurance industry programs to enhance employees’ industry knowledge
- Tuition Reimbursement Program to support employees’ continuing education goals
- Education Recognition Program to recognize employees’ educational accomplishments
- Partnerships with colleges, vendors and other organizations in the community for continuous learning
Job Opportunities are Diverse in the Education Division
Because the Education Division provides such a variety of educational products, services and programs to the Company, many diverse roles and responsibilities contribute to the success of the division’s offerings:
- Curriculum designers
- Instructors
- Knowledge management specialists
- Learning technologies specialists
- Brand and content specialists
- Continuing education professionals
- Education consultants
- Metrics specialists
Employees in the Education Division bring diverse educational and work experiences to the company. Could your background be an asset to the Education Division?
Visit Search Jobs & Apply and submit your resumé.
Mari,
Internal Audit
Finance
Insurance is considered to be part of the financial services industry, which means we offer a number of financial career options. At American Family Insurance, Finance is made up of seven individual divisions or departments:
- Actuarial – Find out more about careers in the Actuarial Division by visiting our Actuarial Career Center.
- Controller – Employees working in the Controller Division are responsible for everything from accounting forecasting to budget planning, tax compliance, financial reporting, cash handling, risk management and payroll.
- Customer Billing Services – Customer Billing Services offers effective and efficient billing services for the American Family Insurance product lines. They provide convenient, cost-effective bill delivery and payment methods, as well as prompt, accurate responses to billing questions or requests.
- Financial Services - American Family Insurance offers convenient solutions for borrowing and leasing needs by providing commercial real estate loans, home equity loans, auto loans and leases.
- Internal Audit – The employees of the Internal Audit Department provide independent, fair, and objective appraisals of the effectiveness of the organization’s internal control structure. They evaluate compliance with programs and procedures and review the usefulness, timeliness, reliability, and integrity of financial and operating information and the means used to report such information. Their goal is to help reduce American Family Insurance exposure to various risks – operational, financial, compliance, and area-specific.
- Investments – The Investment Division works with stocks, bonds, venture capital, commercial mortgages and real estate.
- Treasury – Treasury ensures that invested assets under safekeeping are adequately secured with financially stable custodians; that business is conducted with and supported by financially stable banking and financial institutions; that banking service fees are at a competitive level without a loss in service; and that cash balances are managed at a level that maximizes investment income yet provides the required liquidity. Treasury also ensures that rating agencies, third party creditors and banking relationships are provided with appropriate and timely communications about the group.
Visit Search Jobs & Apply and submit your resumé.
Government Affairs & Compliance
Government Affairs and Compliance is made up of three different departments:
Kyle,
Consumer Affairs
-
Government Affairs – Government Affairs seeks to build and maintain relationships with state and federal legislators and regulators in order to influence legislation and regulations in ways that allow our company to serve customers efficiently and increase our profitable marketing of insurance products to customers.
They ensure that our legislative and regulatory initiatives, whether promoting an issue or seeking to defeat it, are consistent with the business unit’s goals and objectives. They provide accurate and timely information to divisions about relevant changes in the laws and regulations in our operating states.
- Compliance – Compliance is responsible for assuring that proper standards and procedures are in place to comply with the American Family Insurance code of ethics and with all federal/state laws and regulations relating to our company’s insurance and business activities.
- Consumer Affairs – Employees of Consumer Affairs respond to questions, comments and complaints, primarily regarding problems or misunderstandings. They also educate employees and agents about proper complaint-handling procedures.
Visit Search Jobs & Apply and submit your resumé.
Human Resources
Human Resources (HR) is charged with attracting, developing and helping to retain the kind of talented, skilled people who are critical to achieving our business objectives. The employees and management of American Family Insurance are HR’s primary customers, and we strive to provide them with world-class programs and services that enable them to focus on serving our agents and policyholders.
How do we do that? Well, for starters, we place a strong emphasis on technology – delivering HR service through a state-of-the-art online tool we call People Place. With this tool, our employees can access personalized information about their pay, their benefits, their time off and our company policies. We’ve even automated our new employee orientation program, so your first day with us can be spent with your new co-workers – not with HR.
Our Human Resources division is centralized at our National Headquarters in Madison, but we have HR employees in our regional offices as well. Our structure is designed to support our goal of providing strategic support for our client divisions, with business partners who work directly with divisional leadership and "centers of expertise" built around HR disciplines such as staffing, compensation, benefits and organization effectiveness.
Todd,
Human Resources
Our HR "self service" operations also include a call center known as Ask HR, because that’s exactly what it lets our employees do (and they receive prompt, knowledgeable answers). It’s all part of our HR Promise of "no barriers" – no barriers to the information and tools our employees need to be their best and do their best.
Within HR there are a wide variety of traditional and not-so-traditional jobs, including:
- Staffing Specialist – Work with external applicants, internal employees and hiring managers to match the right people with the right jobs.
- HR Business Partner – Work directly with divisional leadership to collaboratively develop business strategies that address a wide variety of people issues.
- Business Systems Analyst – Within the HR Technology & Data group, work directly with the data systems that power our HR operations.
- Strategic Compensation Consultant – Work with client divisions to research, develop and implement job pricing strategies that meet the needs of the division and our company.
- Organization Effectiveness Specialist – Serve as an internal consultant for client divisions, providing them with processes and tools to help them achieve their business goals.
- HR Service Experience Specialist – Work collaboratively with all areas of HR to design, develop and implement self-service content and tools that support our Human Resources "brand."
As you can see, our Human Resources division is a leader in blending "high tech" systems with a "high touch" approach to delivering service and solutions. It’s a fast-paced but fun environment that provides plenty of opportunities for HR professionals to grow and shine.
Visit Search Jobs & Apply and submit your resumé.
Information Services (I/S)
Access the Future at American Family!
In many respects, the insurance business is about information —
- Collecting it
- Processing it
- Analyzing it
- Delivering it
At American Family Insurance, leveraging information technology effectively is crucial to our success. Our I/S professionals develop and maintain state-of-the-art systems which impact strategic decision making and drive business results. Our commitment goes far beyond simply acting as providers of technology solutions. In I/S, we are strategic partners with the various business units, helping them determine how best to leverage the innovation that technology provides in order to maximize their business results.
At American Family Insurance, you can access the future by joining a family of more than 1,000 I/S professionals serving over 22,000 computer users. Because of our unique approach to serving our customers and our emphasis on the continuing education and development of our staff, American Family Insurance is consistently rated as one of the best places to work in information technology.
In I/S, we design and develop systems and applications in client/server, Web (Internet/intranet), and mainframe environments.
Our I/S departments include:
- Applications Technology
- Base Technology
- Client Services/Help Desk
- Computer Technician Services
- I/S Business Office
- Enterprise Technology Strategies
- I/S Account Management
- Machine Service Bureau
Interested?
Learn more about:
Join our award-winning team and go as far as your aspirations take you. Visit Search Jobs & Apply and submit your resumé.
Information Services Internships
As an intern in our I/S Division, you'll be working in a collaborative and team-based environment. We offer a variety of internship opportunities, each designed to provide practical "hands on" experience in a production environment. You'll be making a real difference while learning from your mentor, other full-time staff and your fellow interns.
Wendell, Information Services
Opportunities exist throughout the I/S Division. Those who intern in Applications Development work side-by-side with a mentor and other full-time technologists to provide application planning, design development, enhancements and maintenance. We work with a variety of Web, client server and mainframe development tools.
In addition, opportunities are typically available in areas such as:
- Database Administration
- Networking
- Security
- Peripheral Components
- Customer Support
- Desktop Platforms
- Server Support
- Usability Services
- Computer Operations
- End User Computing
- Help Desk
- Machine Services Bureau
...and more!
Intrigued? Here's how to apply…
Visit Search Jobs & Apply and submit your resumé. For further details, email: kkonkel@amfam.com.
Learn more about:
Information Services Career Options
There are many ways for you to access the future at American Family Insurance. Our Information Services operations are centralized at our National Headquarters in Madison, Wisconsin. Here’s a sampling of the variety of I/S career options we offer.
Applications Technology
In Applications Technology, we develop and deliver business specific systems utilized by our business units in order to reach their objectives. When providing solution alternatives we consider in-house developed applications as well as purchased software. We use a variety of development tools, technologies and methods in Web/Distributed Computing and Enterprise Server/Mainframe environments to meet these commitments. We are continually updating our technical environment as well as the knowledge and skills of our I/S staff as technology changes.
Base Technology
American Family Insurance utilizes state-of-the-art, world-class computing platforms to support mission-critical, high-volume transactions and data-intensive applications. In Base Technology, we design, build, and maintain the infrastructure or “base”, on which our applications are built. There are three areas supporting the base technologies behind our web, mainframe, and client-server applications:
- Computing Platforms provides the environments which support our application systems. This includes the hardware, operating systems, server environments, desktop environments, storage, and capacity planning necessary for the development and efficient processing of our systems.
- Computing Technology supports multiple computing technologies and tools which focus on our database environments, data modeling, configuration management, as well as the tools and technologies that allow systems to interact and share data.
- Network and Security Technologies supports our network environment including network transport, access and connectivity. Information security, privacy, and virus protection issues are addressed in this area. In addition, email, voice mail, customer contact centers and other messaging technologies are supported. Other areas of emphasis include query and data mining, search engines, statistical analysis and modeling, expert systems, word processing, spreadsheets, presentation tools and managing technologies.
Client Services Help Desk
I/S Client Services Help Desk provides a single point of contact for information technology assistance. Our passion is providing total customer care to the thousands of employees and agents that comprise American Family Insurance. Receiving in excess of 22,000 calls each month, we provide world-class service using a combination of both custom and proprietary tools. All our staff members are experts in customer service, analysis and communication skills, and have had exposure to a multitude of platforms and tools. Team members’ responsibilities increase along with their knowledge and skills. There are many opportunities to become involved in mentoring, training and conducting peer-to-peer assisted calls. Working on company-wide projects provides exposure to all that American Family Insurance has to offer.
Computer Technician Services
Computer Technician Services provides the staging, setup, second level telephone support, desk side support, maintenance and repair of all computer and telecommunications hardware and software. Computer Technician Services is comprised of the following three areas:
- Computer Technician Field Services provides computer-related service through out all our operating states. This includes providing desk-side hardware and software services, such as installs, de-installs, physical movement of equipment, problem diagnosis, and repair. In addition, this area provides around-the-clock hardware and software services as needed to support the Claims Catastrophe teams with computing and telephony environments, satellite systems, cable infrastructure and peripherals.
- Planning & Development Services develops the strategies and processes utilized in the support of our clients. This includes the design and development of service strategies for life-cycle support of technology products and the planning and management of hardware roll-outs.
- Technology Integration Services provides central services for hardware and software, including assembly, integration, diagnosis, repair, deployment and disposal.
Business Office
The I/S Business Office supports the internal business operations of the I/S organization. That means our customer is the entire I/S Division itself. We focus on services that allow others to maximize their time and enhance their abilities. This area is involved in activities ranging from communications to quantitative analysis. Our staff has extensive knowledge of business fundamentals and the I/S organization as a whole. We help the I/S Division by providing:
- Administrative assistance to enhance productivity in the office environment
- Business analysis and financial support:
- IT competitive intelligence and research coordination
- Division-wide metrics
- Division-specific financial analysis
- Supply and demand analysis for division products and services
- Project support services related to managing I/S projects and programs, including:
- Providing project/program manager resources
- Providing advice and assistance to project/program managers
- Continued improvement of project delivery (includes project management methods, tools, classes, networking opportunities, mentoring and aggregated project data)
- Vendor related services that help the I/S Division establish a competitive environment and maintain good business relationships with technology vendors who sell products and services to the I/S Division (e.g. consulting, software, and hardware). Primary services include:
- I/S contractor staffing
- I/S acquisitions
- Vendor management
- Contract negotiations and administration
- Vendor performance evaluations
- Facility planning
- Desktop software procurement
- Software asset management
- Internal divisional communications
Enterprise Technology Strategies
Enterprise Technology Strategies specializes in architecture, business continuity, information security and usability services.
- Enterprise Architects coordinate the development, management and access of the I/S enterprise architecture which guides the overall design, development and selection of information technology solutions.
- Business Continuity Advisors facilitate and coordinate services that ensure the effective I/S Division response to a disaster and the technology components of our clients' response to a disaster.
- Information Security Advisors identify information security risks, help clients identify their level of risk tolerance, suggest best practices for mitigating risks and helps clients determine appropriate protective measures.
- Usability Services advisors provide user interface (screen) design, usability evaluations, accessibility reviews and usability testing.
Account Management
Account Management builds and maintains strong partnerships with the business units and the I/S Division. This is accomplished by maintaining an in-depth understanding of the business units strategies and objectives; maintaining an in-depth understanding of how IT affects an organization; and promoting an awareness of I/S products and services to a group of key individuals within the business unit.
Our consultants act as liaisons with each of the major divisional and departmental structures within American Family. Customer service skills, business knowledge, and an ability to objectively look at technology solutions are utilized in helping internal clients make sound decisions about how to best use and invest in technology. Those decisions not only help the clients achieve their desired business results, they will help drive the overall growth of American Family.
Machine Service Bureau (Computer Operations)
The Machine Service Bureau or MSB, supports and maintains our mainframe and client/server environments. Automation tools are used for job scheduling, storage management, change control and many other tasks. We manage over 200 terabytes of mainframe and network storage. Our overall automation strategy is to help computer systems manage themselves. We support the I/S Division with the following services:
- Managing and operating the computing infrastructure for all production and pre-production enterprise and open systems environments.
- Managing the Electronic Document Management, Report Management and Automated Checkout services for the company.
- Processing computer applications on behalf of the customer. This includes scheduling and establishing and maintaining Service Level Agreements.
- Managing interactive communication products and services, information warehouse and equipment rental services.
- Managing the technology solutions for data and voice services that transfer information.
- Monitoring and managing the networks to ensure we deliver and maintain quality services for the company.
- Managing and administering the storage and database technology solutions for production and pre-production enterprise and open systems environments.
- Managing the technology solutions for change management, software distribution and change-to-production.
Learn more about:
Visit Search Jobs & Apply to submit your resumé.
Insurance Agent
Apply for agency opportunities.
American Family Insurance is looking for talented entrepreneurs to exclusively represent American Family Insurance products and services. As an agent, you own your own business while partnering with a stable company experiencing steady growth through new market opportunities.
As an American Family Insurance agent, your hard work and desire for success can really pay off!
Backed by over $13 billion in assets, American Family Insurance is a leader in the insurance industry. Since the company’s inception in 1927, we’ve been one of the nation’s fastest-growing insurance companies.
Make the most of the opportunities we have to offer. Learn more about:
Take the Challenge. Join the American Family Insurance Team.
The continued success of American Family Insurance depends on the success of our agents – and their commitment to helping our customers achieve financial security.
As an American Family Insurance agent, you can have the career you’ve always wanted, backed by the strength and stability you need to compete, achieve and prosper.
If you think you have what it takes….then get started today! Choose from the following options to learn more:
- Contact a local district manager to discuss your options.
- Learn about our Agent-In-Training Program
- You can also call our toll-free recruiting hotline at 1-888-AGENCY8 (1-888-243-6298).
Unlimited Earnings
What Can I Earn as an Agent?
With motivation, hard work and a commitment to success, your agency can expand and grow, providing a great income for you and your family.
As an agent, you are paid based on new policies and renewals of existing policies. This renewal income reflects American Family Insurance's commitment to outstanding claims service, which often results in additional agency business through referrals.
You can also increase your sales and income by offering your customers additional insurance products - an advantage of the American Family Insurance multi-line offerings.
In addition, we offer a generous finance plan, subject to qualification, which provides an advance on future commission while you're getting started.
Apply for agency opportunities.
Other Rewards
Meeting your sales and earnings goals, along with other accomplishments, can result in special recognition and rewards. Our agents celebrate their success through numerous incentives, including exciting travel opportunities (Rome anyone?), diamond rings, and cash awards...to name just a few!
Learn more:- Contact a local district manager to discuss your options.
- Learn about our Agent-In-Training Program
- You can also call our toll-free recruiting hotline at 1-888-AGENCY8 (1-888-243-6298).
Owning Your Own Business
As owner and manager of your own agency, you are responsible for setting and achieving your agency's sales and growth targets. But you won't have to do it alone. You'll have the ability to hire your own staff, and you'll also work in partnership with your district manager to meet strategic business goals you set. You'll also have the support of more than 8,000 corporate employees and the backing of a company with more than $13 billion in assets!
One of the most critical factors in your success is hiring the proper staff, including:
Agency Sales
Agency sales personnel assist you with setting appointments, completing and filing applications, and supporting sales through lead generation and follow-up.
Agency Support
Agency support personnel help maintain customer records and assist current and potential policy holders with questions and concerns.
Apply for agency opportunities.
Learn more:
- Contact a local district manager to discuss your options.
- Learn about our Agent-In-Training Program
- You can also call our toll-free recruiting hotline at 1-888-AGENCY8 (1-888-243-6298).
Getting Started
The agent selection process is designed to help you evaluate the agency opportunity and to help American Family Insurance assess your knowledge, skills and abilities.
The American Family Insurance selection process can be challenging. But it is designed to allow you to explore this career opportunity without terminating your current employment - making it low-risk for you. If at any time during the process you feel this opportunity is not for you, you may simply withdraw from the process without any obligations.
Here is a summary of what you may encounter during the agent selection process:
- You'll apply by contacting a local District Manager.
- You'll complete and submit the online Agency application, motor vehicle report (MVR) authorization and credit bureau report (CBR).
- You are contacted by a District Manger or recruiter and begin a series of meetings and interviews. During this time you learn more about what's involved in a career as an American Family Insurance agent.
- You may be asked to practice prospecting (lead generation). This allows you and the district manager to evaluate your prospecting skills.
- You are introduced to basic insurance training materials and asked to study material regarding American Family Insurance's products.
- You and the District Manager discuss items such as production goals, the American Family Insurance Agreement, estimated income and business expenses.
- You and the District Manager discuss your eligibility for the Agent Finance Plan.
- You begin preparation for your state insurance licensing exam and security license exams. This step requires a commitment of time on your behalf as well as incurring a small expense for the licensing exam fees.
When you have successfully completed these steps, you then are appointed as an American Family Insurance agent!
Our goal is to identify and appoint outstanding individuals to our agency opportunities. To accomplish this, the selection process may take some time and involve some expense. But keep in mind that you are not simply applying for a job; an American Family Insurance agency is an opportunity to own your own business with the backing of a stable, growing and respected company. We hope you'll consider the challenge!
Apply for agency opportunities.
Learn more:
- Contact a local district manager to discuss your options.
- Learn about our Agent-In-Training Program
- You can also call our toll-free recruiting hotline at 1-888-AGENCY8 (1-888-243-6298)
Professional Development
Before you open the doors to your agency, you receive industry leading training from our award winning education division. After training, you'll work closely with your district manager to hone your skills and launch a successful business.
Our American Family Insurance staff of experienced underwriters, claims professionals and services personnel are available to help you, and the company provides you with the technical tools you need along with excellent technical support.
Agents are our connection to our customers, and we're committed to helping you succeed. We offer continuous training to help you improve your sales skills and product knowledge. You're also encouraged to take outside professional development classes and are reimbursed the cost of your tuition upon completion of approved courses.
Apply for agency opportunities.
Learn more:
- Contact a local district manager to discuss your options.
- Learn about our Agent-In-Training Program
- You can also call our toll-free recruiting hotline at 1-888-AGENCY8 (1-888-243-6298)
Who makes a successful agent
at American Family Insurance?
At American Family Insurance we invest in people who share our commitment and dedication for the customers and communities we serve.
The agents below represent urban cities, small towns and rural areas across the country. They have varying backgrounds, perspectives, education and experiences, but they all have one key factor in common – they all are highly successful in serving our customers and their communities.
Click on the pictures below to learn more about why these successful agents believe a career with our company is such a special opportunity.
Success Profiles from American Family Insurance
Norm Boling
Work hard and long in the early years and know that you’re building a business so you can have all the freedom in the future...
Charles Bostwick
I was able to assist a client during the holidays that had been displaced due to a fire at their home a week before Christmas...
Lisa Diemer
What are you waiting for? American Family Insurance has a flawless reputation and if you can provide exceptional customer service, it’s a winning ticket...
Kelly Guda
I became an American Family Insurance agent because I wanted to build a long-term challenging career, with unlimited earning potential while maintaining a flexible schedule...
Ron Herrmann
I love being my own boss, having control over my schedule and working with my community...
Jenny Hodapp
I had always worked in the corporate environment as part of a team striving to reach the company’s goals. As an agent, I can formulate my own business plan...
Michael J. Holzwarth
I enjoy the people that I work with on a daily, weekly and monthly basis...
Lori Irish
In 2007, a client from Nevada came into my office needing help after a serious accident while traveling in Idaho. I helped him with his claim and...
Terry Kraft
The flexibility of running an agency has allowed me the time to get involved in some really rewarding community projects...
Julie Larson
I most enjoy the flexibility that comes with the job. The responsibility ultimately lies with you the agent and you have to wear all of the hats...
Matt Nixon
The life of an American Family Insurance agent is what you make of it...
Lisa Schmitz
After working for another insurance company, I was able to compare a few different agency start-up programs...
Tim Stewart
I choose American Family Insurance because they have consistently been very strong within the insurance industry, and they offered a great financial plan...
Larry Thompson
I have been able to start a family and provide a quality of life for them that I have always dreamed of doing...
Agent Career Profiles: Norm Boling
Insurance Agent since:
1997
Location:
Columbus, Ohio
Prior Profession:
Insurance Claims Representative
Educational Background:
Bachelors in Secondary Education
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All-Star Lines Leader
- All American Club
- AFLIC Club
- Life Diamond Club
- Ten year All American Hall of Fame
Professional Success
I’m proud of my life sales awards! Life insurance is the only “true” sale in the business and my consistent path is what I’m most proud of. No matter the market, good or bad, I’m always consistent in filling my clients’ needs for life insurance.
Words of Wisdom
Work hard and long in the early years and know that you’re building a business so you can have all the freedom in the future.
Career Choice
I wanted to be my own boss and American Family Insurance is a great company.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Charles Bostwick
Insurance Agent since:
1993
Location:
Fort Wayne, Indiana
Prior Profession:
Retail Sales
Educational Background:
Bachelors in Business Administration
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All-Star Lines Leader
- All American Club
- AFLIC Club
- Peak Harvest
Professional Success
I was able to assist a client during the holidays that had been displaced due to a fire at their home a week before Christmas. In addition to their claim my agency was able to work with a local hospital to donate necessities and toys for their children.
Words of Wisdom
It is a very rewarding career, but one should be willing to pay their dues in the early years and learn to overcome challenges. This includes being able to handle rejection while building a client base.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Lisa Diemer
Insurance Agent since:
1995
Location:
Columbus, Ohio
Prior Profession:
Attorney
Educational Background:
Bachelors and Juris Doctorate
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All-Star Lines Leader
- All American Club
- AFLIC Club
- Life Diamond Club
- 10 year Hall of Fame
- Valley All Star Agent
Professional Success
I was conducting a personal insurance review of an account with a client I didn’t know very well. She looked up at me and said, “Wow, you must really love your job." That’s when I realized that the passion I feel about insurance and our company is evident to my clients. It’s either genuine or it’s not there.
Words of Wisdom
What are you waiting for? American Family Insurance has a flawless reputation and if you can provide exceptional customer service, it’s a winning ticket. The first years are lean, but then you start getting referrals and discover very few people offer any customer service let alone service that exceed expectations. The company listens to their agents and responds. There are also numerous advancement opportunities.
Career Choice
My daughters were six months and six years old when I became an agent. I was looking for a career which afforded me flexibility. I wanted to attend their school parties. As they grew up, I have been able to attend their sports matches. I’m a very self-directed person and I never liked always being told what to do – this is the perfect opportunity because the harder you work, the luckier you get.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Kelly Guda
Insurance Agent since:
1997
Location:
Chicago, Illinois
Prior Profession:
Insurance Accountant
Educational Background:
Bachelors in Accounting
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All American Club
- AFLIC Club
- Gold Key Business
- Agent of the Month
Professional Achievement
One of my greatest successes was obtaining my series 6 and 63 licenses. It took a lot of studying for this exam and it was made even more challenging because I had 2 year old twins to care for at the same time. Overcoming this challenge, and passing the exam the first time, has been a personal best for me!
Words of Wisdom
Life will bring about many changes, but you must always stay focused on your goals that you set for yourself professionally and personally.
Career Choice
I became an American Family Insurance agent because I wanted to build a long-term challenging career, with unlimited earning potential while maintaining a flexible schedule.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Ron Herrmann
Insurance Agent since:
1998
Location:
Chanhassen, Minnesota
Prior Profession:
Retail Management
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All-Star Lines Leader
- All-American Club
- AFLIC Club
- Life Diamond Club
What do you contribute to your agency’s great success?
My agency’s success is due to my wonderful staff and the customer service that we consistently provide to all of our clients.
Best Career Aspect
I love being my own boss, having control over my schedule and working with my community.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Jenny Hodapp
Insurance Agent since:
1996
Location:
Saint Clair, Missouri
Prior Profession:
Insurance Claims Management
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All American Club
- AFLIC Club
Professional Success
I have worked hard to build my agency. This is a job that will always reward you for your efforts. My agency is in a small town and I was not originally from this area. So I had to win the trust of the community and my customers. Many of my customers came to me from referrals of my existing customers which reassures me that they trust me and my agency staff enough to send us their friends.
What do you contribute to your agency’s great success?
I treat every customer with respect, no matter how many policies they have with me. And I have this expectation of my staff as well. I am available to meet with my current and potential customers and listen to their needs. They put trust in me and because of this I strive to find the best solution to their problem. In today’s world of computers and 1-800 numbers, my agency differentiates itself because my clients know there is a local based person they can call that will be there for them.
Best Career Aspects
I had always worked in the corporate environment as part of a team striving to reach the company’s goals. As an agent, I can formulate my own business plan, set goals and work towards achieving those goals. If my efforts are not working, I can regroup and try something different. I am in charge of my success!
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Michael J. Holzwarth
Insurance Agent since:
2002
Location:
Rapid City, South Dakota
Prior Profession:
Insurance Underwriter at State Farm Insurance
Educational Background:
Bachelors in Business Administration, double major in Accounting and Business
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All-Star Lines Leader
- All American Club
- AFLIC Club
- Life Quality Business Award
- District Agent of the year
- Gold Key Business
- Health Elite
- Royalty Row
- 1000 App Club
- District Agent of the year
Favorite Agency Memory
One of my favorite memories was on a recent life insurance appointment. I started my agency at 26 and not many people actually asked for my advice. After an appointment with a husband and wife, they asked me what I thought because they trusted me to do what was right for them. That experience made me feel great because I knew I was building their trust and was helping them out with their needs and looking out for their best interests.
Best Career Aspects
I enjoy the people that I work with on a daily, weekly and monthly basis. I was working in a small cubical and not having much personal interaction except by e-mail. Now my clients come in and talk with me face-to- face about what's going on in their lives! I also enjoy the freedom that my agency allows me to have. I do not punch a clock so there is a lot of autonomy if you are doing what needs to be done to run a profitable and successful agency.
Best Career Aspects
I had always worked in the corporate environment as part of a team striving to reach the company’s goals. As an agent, I can formulate my own business plan, set goals and work towards achieving those goals. If my efforts are not working, I can regroup and try something different. I am in charge of my success!
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Lori Irish
Insurance Agent since:
2003
Location:
Twin Falls, Idaho
Prior Profession:
Personal Banker
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- AFLIC
- All American
- 1000 App Club
- Peak Harvest Award
- Life Quality Business Award
- Gold Key Business Award
- District Agent of the Month
- District Life Agent of the Month
- State Utah/Idaho Retention Award 2007
Professional Success
In 2007, a client from Nevada came into my office needing help after a serious accident while traveling in Idaho. I helped him with his claim and found him a rental car so that he could get back home. Later in a local newspaper I read a thank you letter from this gentleman addressed to my agency.
Words of Wisdom
It is a great business to get into but you have to be willing to put in a lot of hours and hard work to really build your business.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Terry Kraft
Insurance Agent since:
1983
Location:
Mandan, ND
Prior Profession:
1st job out of College
Educational Backgroun:
Bachelors in Business Administration
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All American Club
- AFLIC Club
- All Lines Leader
- American Family Hall of Fame
Professional Success
The flexibility of running an agency has allowed me the time to get involved in some really rewarding community projects. Probably the one closest to my heart would be an organization that is dedicated to helping the working poor in my community. They provide the most basic of needs; food, shelter and clothing to those people that make too much money to qualify for federal aid but not enough to actually meet the basic necessities of life. I spent so many years on the board of directors that finally the director had to point out that my time spent had exceeded their bylaws by 4 or 5 years.
Agency Success
My agency has been successful because we have treated everyone exactly the way we would like to be treated. Every client is given the respect that we give our next door neighbors and good friends.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Julie Larson
Insurance Agent since:
2002
Location:
Park City, Utah
Prior Profession:
Hotel Management
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All-Star Lines Leader
- All American Club
- Commercial Elite
- Company Top Ten
- Gold Key Business Award
- Company Agent of the Month
- District Agent of the Month
- State Agent of the Month
- State Life Leader
- Profit Leader
- Utah Idaho Commercial Leader
- Utah Idaho Umbrella Leader
Memorable Moment
Being on stage and recognized by my peers at the All American in San Diego for being one of the Company’s Top Ten Agents, stands out as one of my most memorable moments. I received a Rolex watch for that achievement. I wear that watch everyday to remind me to work hard, focus on my goals and to remember the feeling of that great achievement.
Best Career Aspect
I most enjoy the flexibility that comes with the job. The responsibility ultimately lies with you the agent and you have to wear all of the hats that come with owning your own business. Eventually you can focus on the items that are your true strengths, essentially creating your own job description.
Words of Wisdom
Although there are many challenges an agent faces day to day. The company’s goal is for you to succeed. They provide you the tools to build your own business, but the motivation and desire must come from within. I try to remember that it is a marathon and not a race. I also try to remember to concentrate on triumph instead of disaster.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Matt Nixon
Insurance Agent since:
2004
Location:
Mission, Kansas
Prior Profession:
Business Owner of an Auto Service Company
Educational Background:
Business & Marketing Emphasis
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All-Star Lines Leader
- All American Club
- AFLIC Club
- Life Diamond Club
- Company Top Ten
- Life Quality Business Award
- Agent of the Month
- Midland West Agent of the Month
- Summer Outing Qualifier
- Midland West Rookie of the Month
- District Rookie of the Month
What do you contribute to your agency’s great success?
My agency’s success is due to many contributing factors. Our team is dedicated to establishing a strong relationship with each and every client - which echoes in our high J.D. Powers survey results and the vast referrals our agency receives. My licensed staff is knowledgeable in our products and makes a point to offer all our clients all of these products at every opportunity. Lastly, our presence in the community and involvement with local events speaks of our interest in the businesses and successes of others.
Words of Wisdom
The life of an American Family Insurance agent is what you make of it. If someone wants to own their future, and is interested in personal and team achievement, wants financial success and most importantly... having a lot of fun in what they do... then this is the perfect career path.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Lisa Schmitz
Insurance Agent since:
2003
Location:
Ankeny, Iowa
Prior Profession:
Customer Service Representative
Educational Background:
Associates Degree in Business Management and Marketing
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All American Club
- AFLIC Club
Professional Success
When I started my agency career in 2003 I was expecting my first child and since then have had my second. During this time I was able to build a great agency while maintaining a solid work life balance.
Words of Wisdom
Set a long term vision and goals. Get great systems in place and take advice from your peers.
Career Choice
After working for another insurance company, I was able to compare a few different agency start-up programs; I discovered that American Family Insurance would be the best fit for me and my family.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Tim Stewart
Insurance Agent since:
1982, 10 of those years as District Sales Manager
Location:
Lincoln, Nebraska
Prior Profession:
Banker
Educational Background:
Bachelors in Business Administration
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All American Club
- AFLIC Club
- Life Diamond Club
- Company Top Ten
- Ten year All American Hall of Fame
Memorable Moment
I had a client that lost a small child to a rare blood disease. The client called me to thank me for recommending that he buy a $50,000 life policy a couple years earlier on his child. At the time he felt that no child needed that much. But after a year of travel and motel rooms and miscellaneous expenses around his child’s death, the $50,000 was a financial blessing to the family. It truly touched my heart that he would take the time to thank me.
Agency Success
My agency has been successful because I have put others needs in front of my own, maintained an honest practice and fulfilled all promises. I have always had the mentality that success is a journey not a destination, so I am trying to achieve success on a daily basis.
Career Choice
I choose American Family Insurance because they have consistently been very strong within the insurance industry, and they offered a great financial plan to help me get my agency started. I was able to start my own business without any cash up front, unlike almost all start up businesses and franchises, and they paid me until my business fully supported me.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Agent Career Profiles: Larry Thompson
Insurance Agent since:
2001
Location:
Beaverton, Oregon
Prior Profession:
Commissioned Officer in the United States Army
Educational Background:
Bachelor of Science in Public Relations
Agency Awards and Distinctions:
- All-Star Lines Leader
- All American Club
- AFLIC Club
- Life Diamond Club
- Commercial Elite
- Farm Ranch Elite
- Company Top Ten Agent of the Month
Professional Success
Recently I finished number 11 out of 4400 agents company wide. While my goal of finishing in the top ten was not met, I found failing in that objective was still a rewarding success.
Personal Achievement
I have been able to start a family and provide a quality of life for them that I have always dreamed of doing. My career as an American Family Agent has allowed me to raise my family as I want to.
Best Career Aspects
I really enjoy providing careers for my staff. It is very rewarding, knowing that you can be the source of income to five families and provide for their dreams and aspirations.
If you think you have what it takes to be an American Family Insurance agent...then get started today!
Search for a District Manager in your area and fill out our Online Agency Application.
Meet Your Dream Boss
The path to success is clear.
Just take the first step.
An agency career with American Family Insurance is wise if you have an entrepreneurial spirit and the desire for success far beyond the limits of the typical job. But how do you get started?
The American Family Agent-In-Training (AIT) program. It's the first step to an agency career with American Family Insurance and the future you deserve. As an AIT, you'll get:
- On-the-job training from highly successful agents
- Reimbursement for classes required for licensing
- Trade secrets from some of the best in the business
You can be ready to run your own agency in as little as 13 months and enjoy all the benefits that come with it!
Learn More
Read about our Agent-In-Training program. Simply download1 the brochure and read at your convenience.
Agent In Training Brochure (159KB)
Explore the Possibilities
It's easy. For more information:
- Email us at meetyourdreamboss@amfam.com and you'll receive a response by the end of the next business day.
- Login to Facebook and connect with American Family Insurance agents and others in our Agent-In-Training program. Once logged in, simply search for "american family insurance - agents in training."
1Adobe Acrobat Reader is needed to open this PDF file. If you need assistance with Adobe Acrobat Reader, please go to Adobe's Customer Support page. American Family Insurance is not liable for any direct or indirect technical or system issues or consequences from your use of third-party technologies or programs accessible through our site.
Agency Career Video
Do you want a challenging career? Find it here.
Internships
Are you a student looking for some valuable "real world" experience beyond the classroom? If so, you’ll definitely want to check out internship opportunities here at American Family. We understand the value of a successful internship — for you, for our organization, and for the communities we serve — and we’re dedicated to providing this opportunity for today’s college student.
There are three key ingredients to any successful internship, all equally important. First, you need to bring in the best students — because it all starts with you and your commitment to succeed! Then you need to provide those students with meaningful and challenging tasks, so they can learn and grow in a "real" work environment. And finally, you must provide them with strong, supportive mentors to help foster their learning experience.
We provide our interns with feedback on their contributions to American Family and we give them an opportunity to give us feedback on their experience as well. We use that input to continuously improve our program for future interns.
And that’s not all ... what would an internship be without a little fun? We also add some fun social and networking opportunities to round out the experience!
Amy,
Strategic Research
Sound interesting? Here are a few ways to take action:
- All of our internship positions will be posted on the Search Jobs & Apply section of our Web site. It pays to visit this area often to check for internship positions as they become available.
- More information specific to Actuarial internships and Information Services (I/S) internships can be found by visiting our comprehensive "Career Centers" for those two fields.
- When you find one that interests you, simply apply directly to that opportunity. Your resumé will then be routed directly to the recruiter filling the position.
- If there are no current openings, you may want to submit your resumé into our database for future consideration. Visit Search Jobs & Apply – if you don’t have a resumé, click "resumé Builder;" if you do, click “Build Your Profile.”
- Another option would be to check out our Recruiting Events Schedule to see if we’ll be at your campus soon. We would love to have the opportunity to talk to you in person and discuss in greater detail the many internship possibilities throughout American Family.
Best of luck, and we hope to see you sometime in the future!
Legal
The attorneys who work in our Legal Division handle all of the legal affairs of the American Family Insurance. They serve as the American Family Insurance in-house counsel and advise our company on new or changing laws that might affect business operations.
Visit Search Jobs & Apply and submit your resumé.
Mary, Retiree
28 Years of Service
Marketing
The Marketing Division provides a wide range of support services for American Family Insurance network of employees and agents. Marketing employees may work with both internal staffs and outside suppliers to develop sales and service tools ranging from sales kits to television commercials. The marketing area is also responsible for Agency Planning and Development and Agency Management Development.
The Marketing Division is comprised of seven individual departments:
- Advertising & Brand Management
- Market Development
- Marketing & Field Automation
- Multicultural Market & Field Development
- Planning & Operations
- Research & Development
- Strategy & Infrastructure
Visit Search Jobs & Apply and submit your resumé.
Office Administration
Office Administration is responsible for coordinating a large number of operational support functions throughout our company that keep American Family Insurance running smoothly.
Office Administration employees work in a diverse variety of departments: corporate travel, asset management, forms management, purchasing, protection and safety, facility services, real estate planning and construction, word processing, mail processing, printing, office supply distribution and a telemessage center.
Visit Search Jobs & Apply and submit your resumé.
Public Relations
The Public Relations Division is responsible for much of the American Family Insurance communication efforts-including public relations, corporate and agent communications, media production and community affairs. Public Relations is comprised of four departments:
1. Media Relations – Media Relations employees respond to radio, television, newspaper and magazine inquiries throughout our operating territory and proactively place positive stories about our company in the media.
2. Community Relations – Community Relations forges positive relations with the nonprofit sector, neighborhood groups, and community-based organizations to practice good corporate citizenship and to improve our corporate image. Community Relations is responsible for administering the corporate contributions budget.
3. Media Center – The Media Center is the resource for all divisions seeking consultation and development of media communications. The Media Center’s staff provides services in consulting, design, scripting and production.
Employees in our Media Center work with A/V equipment, audio, cable TV, IP/TV and photography. They provide media support for internal conferences, conventions and satellite broadcasts. Additionally, they provide services for interactive media, logo design, print and Web design.
4. Strategic Communications – Strategic Communications offers a wide range of communications-related services to employees and agents, as well as communications directed to policyholders.
The employees of Strategic Communications publish two monthly magazines and two newsletters, and are also responsible for producing the American Family Insurance Annual Financial Statement. Strategic Communications also produces a variety of printed materials directed to American Family policyholders, including customer letters, billing inserts and informational brochures.
A number of Strategic Communications staff members are available to help consult with communications for departmental/divisional projects and major corporate initiatives. This service can include developing communication plans and strategies, assisting with production of written materials and reviewing and/or editing communications materials.
Visit Search Jobs & Apply and submit your resumé.
Jennifer,
Personal Lines
Underwriting
Underwriters determine the correct coverage and cost of a policy by gathering information and evaluating the degree of risk involved. Because they’re accountable for risk selection, underwriters play a key role in the profitability of the entire company.
Underwriters may underwrite individual health care and life insurance policies or policies for auto, home, business, farm, etc. They may divide their time between office work and field assignments, working closely with agents and customers.
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