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American Family Insurance currently serves 18 states; however, not all products are available in all states.
Please select your location below to view the products American Family Insurance offers in your area.

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We will be making enhancements to our billing system from Friday, September 5, 2008 through Sunday, September 7, 2008. As a result, Pay by Phone, Pay Now and Online Billing may be unavailable during this time. We apologize for the inconvenience.

Discover Career Paths - Claims

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Cheryl, Claims
American Family’s strong reputation was built on outstanding customer service. Our goal is simple…to deliver the best customer experience in the insurance industry…one customer at a time.

We're committed to delivering fast, fair, friendly customer service. After all, our claim professionals have the responsibility to deliver on the promise our company has made – to be there when our customers have suffered a loss. To do that successfully, American Family claims professionals must be customer-focused and service-oriented. They must demonstrate compassion, knowledge and professionalism in every interaction with a customer.

Our Claims division is our largest division - over 3,000 employees! Getting them off to a great start is very important to us, so American Family Insurance supports its claims employees with state-of-the-art training programs called Excel.

Sound Interesting? Learn more about a career in claims:

Consider a career in claims…and see your career in a whole new light!

Visit Search Jobs & Apply to submit your resumé.