We will be making enhancements to our billing system from Friday, September 5, 2008 through Sunday, September 7, 2008. As a result, Pay by Phone, Pay Now and Online Billing may be unavailable during this time. We apologize for the inconvenience.

Contact Us - Billing

Please complete the form below to contact our billing department with a question or comment about your auto, home, business or farm & ranch insurance policies. Help For other policy types, please contact your American Family Insurance agent with questions.

We have staff available Monday through Friday, 7:00 a.m. to 5:00 p.m. (Central Time) to answer your billing questions by email. Most questions can be answered within one business day. However, please allow two to three business days for a response.

For billing questions that require an immediate response, please contact us by phone 24 hours a day, seven days a week at 1-800-MYAMFAM (1-800-692-6326).

Learn about our Privacy & Security Policy on how we protect your personal information

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