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Home Claims

Homeowners Insurance Claims With American Family Insurance

If the unexpected happens, we’ll be with you every step of the way. Our industry-leading claims service is focused on helping you regroup and restore, with as little interruption as possible.

Need to make a claim? You can file your homeowners claim on your smartphone using the MyAmFam app or by logging in to My Account.


24/7 Home and Property Claims Support

American Family provides exceptional, caring service when you need it most. When you make a homeowners claim with us you’ll have access to:

The expertise of a local insurance agent who knows you and how best to support you. Your agent can help you file your claim, track your claim and talk to you about additional coverage to help protect more of your property.

The caring support of a claims specialist ready to step in and keep things running smoothly. Our claims team is experienced and will move as quickly as possible to get your claim processed.

The ease and convenience of an online option for submitting your claim. The fastest way to get your claim into the hands of our claims team is to use the MyAmFam app or log in to My Account to file.

The reassurance of 24/7 phone support to keep your claim moving. Follow your claim’s status in the MyAmFam app or My Account, or give us a call to speak to one of our claims representatives.

The answers to your insurance claim questions because insurance doesn’t have to be complicated.


Dreams Restored Program: Restore Your Home With Confidence

When it’s time to repair your home, our Dreams Restored Program takes the time, stress and guesswork out of finding a certified contractor. It’s good to know your home is in qualified hands.

Quality. Here at American Family, we’re confident in our workmanship and the contractors we choose to repair your home. That’s why we have a three-year workmanship warranty.

Quick. Home repairs often begin sooner than with non-Certified Repair Program contractors.

Easy. No need for multiple estimates.

Convenient. No messy billing. The bill (minus deductible) is sent directly to us so you don’t have to worry about it.

Reliable. Our Dreams Restored Program shops meet the highest ratings for repairs and customer service.

Paying for your repairs out of pocket? Good news! Our Dreams Restored Program can charge you the same discounted rates we pay. We’ll help you find a shop where you know you’re being charged a fair price.


American Family’s Emergency Water Removal Program

When it comes to water from broken pipes or hoses, every minute counts. We’ve teamed up with preferred water restoration companies to provide you a prompt response to your water damage claim.*

Quality. Two-year workmanship warranty.

Quick. In most circumstances you can expect service within 4 hours or less of your call – 24/7, 365 days a year.

Easy. No need for multiple estimates.

Convenient. No messy billing. The bill (minus deductible) is sent directly to American Family.

Reliable. Our EWR contractors meet the highest ratings for repairs and customer service.

For more information on emergency water removal check out our page on Water Damage Cleanup.


Frequently Asked Homeowners Claims Questions

Can You Withdraw a Homeowners Insurance Claim?

Sometimes a claim may not be necessary after all. You can withdraw a claim at any time during the process by cancelling it in the MyAmFam app, My Account or by calling our claims center at 1-800-692-6326.

Do Home Insurance Claims Have a Time Limit?

It might take a while after a burst pipe floods your basement or a hail storm damages your roof to get around to filing a claim. We recommend that you file your claim as soon as possible after the event to get the claims process moving.

Read our in-depth article for more information on how to file a homeowners insurance claim.

Homeowners Insurance Claims Examples

If your wedding ring is stolen, having homeowners insurance can help. Home insurance can cover lost belongings as part of the personal property insurance coverage included with a homeowner’s policy.

Lightning strikes can damage personal electronics. Homeowners insurance can help cover the cost of replacing those items, getting you back online without putting a dent in your savings.

If your fence is damaged by a covered peril like hail or vandalism and you have scheduled these other structures , homeowners insurance can help pay for repairs or replacement.


Our Customers Say it Best

See how people like you feel about entrusting their dreams to American Family with these homeowners claim testimonials.