We Value Our Employees as Much as Our Customers
We believe that how we treat one another is just as important as what we deliver to our customers. Everyone — be it an employee or a policyholder — deserves our best. We’re able to give you our best by adhering to six primary values:
Innovative
Challenge the status quo and always
find new ways to improve service.
Caring
Provide guidance, empathy and
respect for our customers and our
co-workers.
Agile
Be nimble in this fast-moving world.
Make smart decisions quickly
because our customers shouldn’t
expect anything less.
Trustworthy
Treat people fairly and with honesty.
Build partnerships based on a
strong foundation of trust.
Transparent
Speak with candor and conviction.
Acknowledge your mistakes and
always be open to new ways of
thinking.
Passionate
Be driven and energetic in every
endeavor. Lead by example, and
focus on collective success.
American Family believes it’s important to foster a culture where ethical behavior is a priority. To make our desired culture a reality, we have a continued focus on ensuring our employees feel empowered to create collaborative, trust-based relationships.
For specifics on how we live our values and what we expect of our employees, read the Enterprise Code of Conduct and Business Ethics, and for agents and their staff, the American Family Agent and Agents’ Staff Code of Conduct and Business Ethics.