Your American Family Insurance agent is available to serve all of your insurance needs, including making changes to your policy and answering your policy questions. You should contact your agent for assistance first. If you still need to contact us after contacting your agent, please complete this form. This form is for customers who have a concern that relates to a policy or claim number. After the Consumer Affairs Department has reviewed your concern, we forward it to the appropriate area for response. Your response will be sent to you either by phone, US Postal Mail or E-Mail within 10 business days. This timeline allows for a complete review of your concern.
Please complete the required fields below. If you can provide additional information, especially a policy and/or claim number, it helps us address your concern.
All requests/inquiries are handled Monday - Friday (except holidays).
Learn about our Privacy and Security Policy on how we protect your personal information.