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How Do I File a Claim With American Family Insurance?

We know filing a claim isn’t something you look forward to. But at American Family, we’ve made filing a claim easy and stress-free. Our trusted claims professionals handle claims every day, and they know what it takes to make your entire experience reassuring and convenient.


The Insurance Claim Process

At American Family, you can conveniently file your claim online or by phone. Here’s an overview of the claim filing process and what to do when you need to make a claim.

Report your claim

Open up the MyAmFam app or log in to My Account to start the claims process. With MyAmFam, you can file your American Family Insurance claim straight from your mobile device, 24/7, wherever you are. Then, check the status of your claim at any time from the app.

Don’t have MyAmFam? Download the app today:


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You can also report a claim by calling 1-800-MYAMFAM (1-800-692-6326) or by contacting your American Family Insurance agent.

Follow-up with claims representative

Keep your phone handy, because once your claim is filed, an American Family Insurance claims representative will contact you shortly. Together you’ll go over your claim and learn about what you can expect for next steps.

We’ll review your claim

Your personal claim representative will work with you to accurately evaluate your claim and help you understand what to expect, moving forward.

We’ll complete your claim as quickly as possible

After a prompt and fair assessment, your claim will be completed by our claims representatives. We’ll contact you as necessary. You can check the status of your claim anytime from the MyAmFam app or via My Account. You can also call us at 1-800-MYAMFAM (1-800-692-6326) with questions or concerns.

What Information Do I Need When Filing an Auto or Homeowners Insurance Claim?

Gathering all the information you need to file a claim can be stressful, especially if the event you’re reporting has just happened. Knowing what you need before you need it can help alleviate some of those worries when the time comes to file.

If you’re currently in an emergency situation and need immediate assistance, please call 911 and make sure everyone involved is okay before filing a claim. To help you navigate the aftermath of an accident, consider downloading our Auto Accident Checklist.

To file an auto or home insurance claim, you should have this information available:

  • The date, time and location of the event
  • A brief description of what happened — we’ll ask you questions that are relevant to you and your event
  • Any photos of damage done to your vehicle or property
  • The insurance and contact information of any others involved

After you’ve filed the claim, a claims representative will review the information you provided and get back to you with the next steps in the claims process.

What Information Do I Need When Filing a Business or Farm/Ranch Claim?

Filing a business or farm/ranch insurance claim can be done online, by calling our claims center or by contacting your agent. To file a claim for one of these policies, you’ll need:

  • The date and time of the event
  • A brief description of what happened
  • The insurance and contact information of any others involved

What Information Do I Need When Filing a Life or Health Insurance Claim?

You can file a life insurance claim by contacting your agent or calling 1-800-MYAMFAM (1-800-692-6326), ext. 78080. You’ll need to provide the following information to do so:

  • The first and last name of the insured
  • Their date of birth
  • Their state of residence
  • Their life insurance policy number

To file a health insurance claim, you can contact your agent or call 1-888-755-3064.

Our claims representatives are here to help — 24/7, wherever you are. Use the MyAmFam app or call 1-800-MYAMFAM (1-800-692-6326) to speak to one of our claims professionals if you have questions or concerns during the claims process. You can also track the status of your home or auto claims in the app or in My Account on the Claims Overview page.

*Discount and savings amounts and eligibility will vary. Some restrictions apply. Discounts may vary by state, property policy form and company underwriting the homeowners policy. Discounts may not apply to all coverage on a property policy. Discounts do not apply to a life policy.