Payment Faqs

Billing and Payments FAQ

When it comes to paying your bill, American Family makes it simple. The easiest, fastest way to pay your bill is with the MyAmFam app or through My Account. Make payments, sign up for AutoPay and view your billing statements 24/7, wherever you are.

When you pay online, you can make a one-time payment, schedule your next one or set up automatic payments so you don’t have to worry about missing a bill. You can pay electronically with a debit or credit card or with a checking or savings account.

You can also pay by mail or over the phone by calling 1-866-424-8002.

Signing up for paperless documents and AutoPay could qualify you for discounts on your insurance! Connect with your agent to see if your accounts are eligible.

General

  1. In My Account, go to Billing & Payments, then select the account you’d like to pay from your Billing Accounts. Select the Make Payment option, then enter your payment method, payment date and payment amount.

  2. These are one-time payments that draw from a payment method that you've set up in My Account. In most cases, you get to choose the payment date, amount and payment method. Scheduled payments must be made before your due date, and if an account is past due, the current date is required.

    You can change or delete most scheduled payments in the Manage Scheduled Payments section of My Account. Keep in mind that if a debit or credit card transaction is pending, you won't be able to change or delete the payment.

  3. You must pay at least the minimum amount due each time you pay, but you can enter a custom amount when paying online.

  4. In My Account, go to Billing & Payments, then select Billing Overview and go to Manage Payment Methods..

  5. All successful, deleted or returned electronic payments made in the past 24 months are shown under Payment History in Billing & Payments. Please note that only payments made before today's date will display.

    One-time and recurring automatic payments will appear under Manage Scheduled Payments under Billing Overview in the Billing & Payments section of My Account.

  6. A returned bank item fee is charged if your financial institution does not honor your payment due to insufficient funds. The payment will be returned to your account, and any other fees or charges will be applied. You'll still be responsible for paying the minimum amount due by your due date to ensure no lapse in coverage.

Automatic Payments

  1. These payments automatically pull from a debit or credit card or from a checking or savings account on a recurring basis. You get to choose the payment date, amount and method. You can also change these options or stop a scheduled automatic payment at any time. We'll send an email reminder before your payment date confirming the amount.

  2. You can cancel your payment by going to Billing & Payments and selecting the account. From there, go to Manage Scheduled Payments and choose whether to cancel or reschedule your payment. Keep in mind that if a debit or credit card transaction is pending, you won’t be able to change or cancel the payment.

  3. No, multiple bills cannot be paid with a single automatic payment. Each billing account must be set up individually.

Electronic Payments

  1. Your auto, home, umbrella, business and farm & ranch policies can all be paid electronically. Just log in to My Account and head to Billing & Payments.

    Life policies cannot be paid in My Account at this time, but you can pay by phone or make a one-time payment on our website. Give us a call at 1-866-424-8002 to use our automated Pay by Phone system.

  2. You can sign up to pay electronically after enrolling in My Account. Go to Billing & Payments, choose the account you want to pay electronically and follow the on-screen prompts.

  3. You can pay multiple accounts with a single, one-time electronic payment. Go to Billing & Payments of My Account, choose the accounts you'd like to pay and follow the on-screen prompts. For automatic payments, you’ll need to set up each account separately.

    Each billing account will have its payment details listed in the Payment History section on the Billing & Payments page.

  4. Yep! Just go to Billing & Payments in My Account and select the account you’d like to pay electronically from your Billing Accounts.

  5. Payments will usually apply to your account balance within one business day but please allow up to five days.

  6. Log into My Account, choose the account you want stop paying electronically and follow the on-screen prompts. If you stop electronic payments, you'll no longer be able to pay your bills in My Account. You’ll also lose access to convenient electronic payments, receive your future bills in the mail and may no longer qualify for a paperless discount.

    You’ll receive a confirmation in My Account after verifying you’d like to stop electronic payments.

  7. If this happens, the best way to make sure your bill is paid on time is to call our automated Pay by Phone system at 1-866-424-8002.

Billing

  1. This is the minimum payment you must make in order to keep your account current and ensure continued coverage.

  2. This is the remaining balance due on your account for the current policy period. To pay off the account balance, choose Account Balance when making an electronic payment in My Account. Please note that you can only pay $10 over the account balance. In addition, if policy changes are made after you pay the account balance, you may have additional amounts due.

  3. You can find your bill’s due date in the list of accounts under Billing & Payments. Click on the account you’d like to review and you’ll find the due date under the minimum amount due in the middle of the page.

  4. There is currently no option to change the due date of your bill.

  5. Your billing account number is the number shown in the list of accounts under Billing & Payments in My Account.

  6. Your active auto, home, umbrella, business, and farm & ranch policies are all available in My Account.

  7. Billing statements from the past 24 months are available in My Account under Statement History. Just click the PDF icon to download and print a copy of your statement.

  8. Yes. Paper and electronic billing statements are available in Spanish. Contact your agent or our billing department to have your statements changed to Spanish.

  9. We’ll send you an email with the new amount. Currently, the amount shown on your billing statement will be deducted regardless of policy changes.

  10. These preferences allow you to choose a unique name and email remainder date for each billing account you’ve signed up to pay electronically. The name preference helps you identify your accounts by name rather than account number. The email preference specifies when you’d like to receive payment reminders prior to your due date.

    Both preferences can be changed under Billing & Payments in My Account. Just choose an account, make your changes and save.

  11. Your billing account is updated in My Account each time you make a payment or a policy change occurs. Payments are listed under Payment History in Billing & Payments. Policy changes will reflect on your next billing statement after the change was made.