Payment Faqs


  1. Sign up to pay electronically and you can pay with a debit or credit card, or a personal/business checking or savings account. More information on ways to pay your bill can be found under Resources on

  2. These are one-time payments that draw from a debit/credit card or checking/savings account that you've set up in My Account. In most cases, you get to choose the payment date, amount, and payment method. Scheduled payments must be made before your due date, and if an account is past due, the current date is required. .

  3. These payments automatically pull from a debit/credit card or checking/savings account on a recurring basis. You get to choose the payment date, amount, and payment method. You can also change these options or stop a scheduled automatic payment at any time. We'll send an email reminder before your payment date confirming the amount.

  4. Your auto, home, umbrella, business and farm & ranch policies can all be paid electronically. Just log in to My Account and head to the Billing & Payments tab.

    Life policies cannot be paid in My Account at this time, but you can pay by phone or make a one-time payment on our website. Give us a call at 1-866-424-8002 to use our automated Pay by Phone system.

  5. You can sign up to pay electronically after enrolling in My Account. Visit the Billing & Payments section, choose the account you want to pay electronically, and follow the screen prompts.

  6. You can add a payment method after signing up for electronic payments, or feel free to wait until you're ready to make a payment.

  7. Log into My Account, choose the account you want stop paying electronically, and follow the screen prompts.

  8. If you stop electronic payments, you'll no longer be able to pay your bills electronically in My Account. You’ll also lose access to convenient automatic payments and may no longer qualify for a paperless discount.

  9. You’ll receive a confirmation in My Account after verifying you’d like to stop electronic payments.

  10. All successful, deleted, or returned electronic payments made in the past 24 months are shown on the View Payment History page of My Account. Please note that only payments made before today's date will display.

    One-time and recurring automatic payments will appear under Manage Scheduled Payments in the Billing & Payments section of My Account.

  11. You can pay multiple accounts with a single, one-time electronic payment. Go to the Billing & Payments section of My Account, choose the accounts you'd like to pay, and follow the screen prompts.

    For automatic payments, please set up each account separately.

    Each billing account will have payment details listed individually in View Payment History.

  12. No, multiple bills cannot be paid with a single automatic payment. Each billing account must be set up individually.

  13. Yes, your paper bill can be paid electronically in the Billing & Payments section of My Account.

  14. You can change or delete most scheduled payments in the Manage Scheduled Payments section of My Account. Keep in mind that if a debit/credit card transaction is pending (already begun processing), you won't be able to change or delete the payment.

  15. Payments will usually apply to your account balance within 1 business day, but please allow up to 5 days.

  16. Yes. You have the option to pay the minimum amount due, full account balance, or another amount. These options may vary depending on where you are in the billing cycle.

  17. Yes. We accept MasterCard, Visa, American Express and Discover debit/credit cards.

  18. This can be done under Manage Payment Methods in the Billing & Payments section of My Account.

  19. A returned bank item fee is charged if your financial institution does not honor your payment due to insufficient funds. The returned payment will be reversed from your account, and any other applicable fees or charges will be assessed. You'll still be responsible for paying the minimum due by your due date to ensure no lapse in coverage.


  1. Call us anytime at 1-800-MYAMFAM (692-6326). We're here for you 24 hours a day, 7 days a week.

    Live chat is available Monday-Friday, 8 a.m. to 8 p.m., CST.

    Prefer email? Fill out the Contact Us form and we'll get back to you in one to three business days.

  2. Your active auto, home, umbrella, business, and farm & ranch policies are all available in My Account. Inactive accounts will not display.

  3. Billing statements from the past 24 months are available in My Account under View Billing Statement History. Just click the PDF icon to download and print a copy of your statement.

  4. Yes. Paper and electronic billing statements are available in Spanish. Just contact your agent or our billing department to have your statements changed to Spanish.

  5. This is the minimum payment you must make in order to keep your account current and ensure continued coverage.

  6. This is the remaining balance due on your account for the current policy period. To pay off the account balance, choose "Account Balance" when making an electronic payment in My Account. Please note that you can only pay $10 over the account balance. In addition, if policy changes are made after you pay the account balance, you may have additional amounts due.

  7. We’ll send an email letting you know the new amount. Currently, the amount shown on your billing statement will be deducted regardless of policy changes.

  8. My Account now allows you to name each billing account for easy identification. If you see “Billing Account Ends in ####,” this just means you haven’t given that account a unique name. If you’d like to name your account, you can do this under Preferences in the Billing & Payments section.

  9. Update your My Account email address in the Profile section of My Account. Under Contact Information, you can add, change or remove an email address.

    Need to change the date of your payment reminder email? Just head to Billing & Payments, choose the account you want to change, and update your reminder date under Preferences.

  10. To verify your email address, visit the Profile section in My Account and choose Contact Information. Also be sure to add us to your email contacts, as this will help ensure our emails make it to your inbox.

  11. These preferences allow you to choose a unique name and email remainder date for each billing account you’ve signed up to pay electronically. The name preference helps you identify your accounts by name rather than account number. The email preference specifies when you’d like to receive payment reminders prior to your due date.

    Both preferences can be changed under Billing & Payments in My Account. Just choose an account, make your changes, and save.

  12. Your billing account is updated in My Account each time you make a payment or a policy change occurs. Payments are listed under View Payment History in the Billing & Payments section. Policy changes will reflect on your next billing statement after the change was made.