Glass repair program

Auto Glass Insurance Coverage: American Family Insurance and Safelite Glass Repair Program

A broken window or windshield can be frustrating — how can such a small piece of gravel cause such a big crack? But with the help of American Family Insurance and our trusted partner, Safelite, your misfortune doesn’t have to be an inconvenience. Safelite is an industry leader of auto glass replacement, providing the highest quality services for their customers. Whether it’s a quick windshield chip repair or a full-on replacement, they'll get your windows taken care of so you can safely get back on the road.

How Do Auto Glass Claims & The Safelite Glass Repair Program Work?

It’s simple! Submitting an auto glass claim only takes a few minutes. You can file a claim with Safelite, where they’ll need your policy number and the date the damage occurred. Then, they’ll collect some facts about your claim and help you set up an appointment to get your glass back in tip-top shape.

If you prefer, Safelite offers a mobile auto glass service — meaning they’ll come to you to repair your broken window or windshield. Now that’s convenient! Or, you can set up an appointment to stop by one of their 700+ facilities nationwide, where services typically take less than an hour.

You can also contact American Family Insurance’s Glass Claims Department at 1-800-MYAMFAM (1-800-692-6326) and they’ll help you through the process.

For even more convenience, download our MyAmFam app to take care of your insurance needs with the touch of a finger.

Does My Insurance Cover a Cracked Windshield?

Insurance coverage for windshield replacement or repair depends on what type of auto glass coverage you have and the extent of the damage.

Do you have comprehensive insurance? At American Family Insurance, if your windshield is repaired instead of replaced for a covered comprehensive loss, the deductible, which is the amount you pay before your insurance company steps in, is usually waived. However, if the windshield needs to be replaced, a deductible may be applied.

If your windshield is damaged in a car accident, your collision insurance would cover repairs or replacement. Your collision insurance will require a deductible.

Chips, Dings, Cracks: What You Should Know

If you have a small chip, ding, or crack, you can typically avoid a full windshield replacement, which usually requires a deductible. These smaller issues are easy to repair, and with American Family Insurance, they typically won’t cost you any money out of your pocket. Getting it taken care of right away can help you avoid a bigger, more expensive problem down the road.

Be sure to review how to repair or replace a windshield through insurance so you know what to do if a crack appears.

Car Repair Program

American Family Insurance also has a fast and convenient auto claims service. Our Dreams Restored Program (DRP) helps you find a trusted, customer-friendly shop for quick and reliable service.

We know you’re busy pursuing all the things that matter most to you — that’s why when the unexpected happens, like a cracked or broken windshield, we want to get you back to what’s most important. With help from Safelite, we’ll take care of you by providing the specialized expertise you deserve.