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Claims Overview


When the unexpected happens, you can count on us to help you get your life back on track. Our trusted claims professionals are available 24/7 and know what it takes to make your entire experience as reassuring and convenient as possible.

Reporting a home or auto insurance claim online is the fastest way for our claims representatives to help restore your dreams. Consider filing your claim through the MyAmFam app or My Account. And by initiating your claim with one of these options, you’ll also experience additional benefits including:

  Filing anywhere, any time

  Tracking the status of your claim

  Easily communicating with your claims representative by email or phone

Don't have MyAmFam? Download it today:

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And as always, you can call us at 1-800-MYAMFAM (1-800-692-6326) to speak directly with a claims representative or contact your American Family Insurance agent.

What Do I Need to File a Claim?

To file a claim, please have the following information ready:

The date and time of the event
Any photos of damage done to your vehicle or property
A brief description of what happened
The insurance and contact information of any others involved

If you file an auto insurance claim with MyAmFam or My Account you can also:

  • Upload photos of the damage to your vehicle

  • Find a repair shop

  • Rent a car while yours is in the shop

How to File a Claim

Home Insurance Claim

Auto Insurance Claim

Business Insurance Claim

Life Insurance Claim

How to Request Roadside Assistance

We’ll help you get back on the road as quickly and effortlessly as possible. It’s easy to contact our Emergency Roadside Assistance service — just open up the MyAmFam app or call 1-800-MYAMFAM (1-800-692-6326). We’ll send the support you need — 24/7, rain or shine.

Learn More

How to Report Storm Damage

Has your home or car been damaged by a storm? If your home has been damaged by wind or hail, or if your car has been damaged by hail, text STORM to 26326 (AMFAM)* to open a claim with our Claims Team. If the damage is severe and you need immediate assistance, please call us at 1-800-MYAMFAM (1-800-692-6326).

Our Customers Say It Best

Hear what other American Family customers have to say about their experiences filing claims with the MyAmFam app and My Account.


*Standard data and messaging rates may apply.