Storm & Catastrophe Damage Claims

Mother Nature can be unpredictable. In times of adversity, our protection brings much-needed stability. When severe weather causes serious damage, the American Family Catastrophe Claims Team will do whatever it takes to help you weather the storm and restore your dreams.

Need to file a claim? Call our Claims Customer Care Center at 1-800-MYAMFAM (1-800-692-6326).

Types of Storm Damage Claims

Whether it’s earth, wind, ice or fire – American Family is ready to respond. Here are some general coverage guidelines – but your agentcan help you take a closer look at what’s covered in your own policy!

While flood damage isn’t covered in American Family homeowners policies, your agent can help you find the answers you need through the National Flood Program and create special add-on coverage for you. Just ask!

Most homeowners insurance policies cover damage caused by tornadoes or high winds. If you have comprehensive coverage in your auto insurance policy it usually pays for tornado and wind damage to your vehicle, too.

American Family homeowners insurance usually covers damage caused by hail. If you have comprehensive coverage in your auto insurance policy it usually pays for any hail damage to your vehicle, too.

Ice Storms
American Family auto and homeowners policies generally provide coverage for sudden and accidental damage caused by sleet or freezing rain.

Wildfire damage is typically covered by American Family homeowners insurance – as well as any damage caused by water and slurry that's used by firefighters attempting to extinguish the fire.

A basic homeowners policy does not pay for earthquake damage, but earthquake coverage is available as an add-on to your policy. Just ask your agent!

So What Happens Now?

After you call, our on-call team of experts will be on site as quickly as possible, inspecting damage and making sure you have everything you need to keep your life moving forward.